Audio Visual Technical Service Engineer
| Job Type | Permanent Full Time |
| Location | Greater London |
| Area | Middlesex, EnglandSurrey, England |
| Sector | EngineerEngineer - Audio VisualEngineer - Service |
| Salary | £37500 - £39500 Per Annum plus overtime, van and benefits |
| Currency | GBP |
| Start Date | ASAP |
| Job Ref | AV303433 |
| Job Views | 118 |
- Description
- The Opportunity
This is an excellent opportunity for an experienced Audio Visual Technical Service Engineer to work for a successful and growing integration company.
You will be a self-motivated and multi-disciplined Technical Engineer working on customer sites to resolve system breakdowns or maintenance works to the highest standards in technical, compliance and customer service.
Key responsibilities:
Attending client sites and resolving issues in a timely and neat manner.
Using problem solving skills to find faults and consistently provide high standard solutions.
Deliver clear and informative end user training to facilitate the smooth operation of the equipment.
Accurately completing job reports and explaining the steps taken before a sign-off by the client.
Communicate and build relationships with clients.
Identifying sales opportunities with existing clients and feeding back to our Sales team
Conducting and recording site surveys to a high standard.
Maintaining standards of technical excellence within the team.
Occasional working on construction sites where required to support system commissioning
Ongoing technical development
Customer Focus:
Provide the customer with an excellent customer service whilst representing our client.
Accountable for delivering high quality Service fixes for customers
Communicate and build relationships with clients
Always striving to build client trust in the engineer, and the company's abilities.
People Focus:
Being personally responsible for mistakes and learning from these to improve and develop skills
Living our client's one team culture value by communicating well with each other and working together to reach the end goal
Demonstrating flexibility to business needs when required
Having a hard working and enthusiastic work ethic
Health, Safety, Environment Quality Focus:
Follow health and safety compliance on site
Adhere to company quality standards at all time
Finance Focus:
Be financially aware of company costs relating to Service.
Accurately log all time and parts used against a job to be invoiced.
Based West of London - Middlesex, Surrey basic salary will be £37.5k-£39.5k plus overtime, van & benefits *
Your skills and Experience
Demonstrable and significant experience working in a comparable Service Engineer role
Strong demonstrable experience gained in an AV engineering type role such as wireless mic systems, basic mixers, zoned mixers, DSPs, amplifiers, public address systems, rack wiring, speakers (LowZ and 100v), TVs, HDMI solutions, projectors, interconnections, wiring, connector cable pin-outs
Knowledge and understanding working in service and technology fields such as, RF/TV/Sat systems, effect lighting, access control, data networks, and automation
Demonstrable appetite for continuous technical development to attain the breadth of skills of the Service Engineer
A technical mind-set to logically assess an issue to pinpoint the fault
Previous experience of using problem solving skills to find faults and provide high quality solutions
Self-motivated with a commitment to the issue at hand
Able to read and understand AV system schematics and drawings
Able to terminate cables to industry standard
Understand PC based IP networks
ECS Electrotechnical Certification Scheme or equivalent
Soldering proficiency, working with audio connectors and cables
Able to work under pressure to tight timescales
Flexible approach to working hours
Presentable in appearance when on site
Professional demeanour
Full UK Driving Licence
Strong technical learning ability.
Be highly mobile flexible as a remote engineering covering a wider geographical region
Be a natural problem solver able to draw on your own knowledge and skill, whilst knowing your own limits and willing to call on support as necessary to deliver the best fit outcomes for customers
Happy and willing to work alone for long periods
Familiar with working in customer environments during their normal operational working, adapting your practices to ensure the presence of members of the public are taken into consideration and respected
You must hold the right to work in the UK
Desirable Skills/Qualifications/Experience:
CSCS
IPAF
PASMA
Avixa CTS
The Organisation
Our client is a well established and successful technology integrator working predominantly in the Retail and Leisure market. They have a 'one team' culture meaning everyone communicates well with each other and work together to reach the end goal.
*They offer a wide range of benefits
Overtime is paid across 3 rates depending on day and time the additional hours are worked: straight time; 30% uplift; 50% uplift
Standard contracted hours are 45 hours per week
Holiday entitlement is 32 days per year (Jan to Dec) inclusive of public holidays
Contributory salary sacrifice pension scheme
3x salary life assurance
Branded van + fuel card
Branded uniform and PPE
Employee Assistance Programme
Handheld IT device
The Recruiters
AV Jobs are the UK''s No. 1 specialist Audio Visual recruiter and work with clients and candidates to ensure a perfect job fit every time.